A five-star Ayrshire bed and breakfast will offer all guests butler service as well as a concierge and porter as part of its revised offering when it reopens for business this weekend.

The multi-award-winning Dumfries House Lodge, declared “Good To Go” by VisitScotland, will welcome guests again from Sunday (August 16) and has tweaked its guest experience to incorporate room service by an estate butler, who will be on hand to serve beverages from a premium drinks menu and wine list as well as a continental breakfast selection each morning.


The luxury country guest house, which sits on the edge of the 2000-acre Dumfries House estate, was officially opened by HRH The Prince of Wales in 2012. Fifteen luxurious en-suite rooms will reopen, with seven remaining closed to maintain social distancing among guests, and two self-catering cottages will become available once more.




A concierge service is available to help guests plan their itinerary on the estate and in the wider Ayrshire area, recommend nearby restaurants and attractions, and make reservations for transportation. A porter service forms part of a revised check-in procedure whereby guests telephone reception on arrival and are escorted to their rooms.


“My team and I are delighted to be reopening Dumfries House Lodge and we’ll all be wearing wide smiles behind our facemasks as we welcome guests,” said Colin Caird, manager of Dumfries House Lodge. “The way we operate will include a guest service that is socially-distanced but just as warm and welcoming and perhaps even more exclusive.


“The estate has been maintained immaculately by our gardens team and our guests will, as always, be able to enjoy the Lodge’s secluded courtyard, as well as the surrounding woodland, the Arboretum and The Queen Elizabeth Walled Garden.”




Dumfries House Lodge’s staff includes butlers, receptionists, waiting staff, guest service agents, and housekeepers. Its food and drinks menu is sourced entirely from Dumfries House estate and the local Ayrshire community, with breakfast honey from the estate’s bees, award-winning organic milk from Mossgiel near Mauchline, a wine list curated by Corney and Barrow in Ayr, Highgrove champagne from the Dumfries House cellar, and a range of whisky from the Lost Distillery Company based on the estate.


The Lodge’s dining and lounge areas are closed and we have capped the number of rooms available in order to encourage social distancing among guests. A triple-check disinfectant process is in place to ensure optimum hygiene levels throughout.




Earlier this year, Dumfries House Lodge triumphed in the Luxurious Guest House of the Year category at The Scottish Hotel Awards, which are commonly referred to as “the Oscars for Scottish hotels”.




Dumfries House is both a popular tourist destination and the headquarters of The Prince’s Foundation, the charity whose chief objective is to create harmonious communities. It aims to achieve this by developing and managing places to visit, running a diverse education curriculum for all ages with particular focus on traditional and heritage skills, and offering employment, most notably at its headquarters at Dumfries House in Ayrshire and in London. Its activity spans the world, with education programmes and placemaking initiatives in Europe, Africa, and Asia.


Dumfries House Lodge 


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